The Exchange hosted Paul Cramer, deputy assistant secretary of the Army (Installations, Housing & Partnerships), at its West Coast Distribution Center, highlighting how the Department of Defense retailer’s logistics network has transformed to welcome home
Leaders from the Army & Air Exchange Service, the 502nd Air Base Wing, U.S. Army Medical Command and Joint Base San Antonio-Fort Sam Houston took the first steps in making a new $54 million Exchange…
To offer greater convenience to service members and their families and further strengthen funding of critical military Quality-of-Life programs, the military exchanges’ Exchange Credit Program is expanding acceptance of the MILTARY STAR card to Commissaries…
When civilian stores and restaurants in Hurricane Irma’s path closed or ran out of essentials, Exchanges across Florida were typically the last to close and the first to reopen, highlighting the organization’s unique capabilities and…
When Dianna Williams first began driving an 18-wheeler for the Exchange in 2001, reaching 1 million miles was far from her mind – she was focused on persevering in a male-dominated profession. Today, Dianna is…
The face of retail is rapidly evolving due to changes in consumer shopping behavior. Providing an exceptional customer experience is essential to retain our current customers and to attract new shoppers. These changes require the Exchange…
How do service business managers and general managers determine which concessions will reside in Exchange malls and how much space they occupy?
Customer Service Week (Oct. 2-6) is recognized as a week to honor those associates behind the scenes who answer calls 24/7, ensuring Exchange customers receive the best possible experiences. It’s a familiar sight this time…
By working in safe, conscientious ways, Exchange associates around the world are saving the organization money and helping boost earnings for Quality-of-Life programs. Click on the pictures to see what these associates did in this…
A new survey developed by the Exchange’s Inspector General’s office seeks to get a picture of associate morale and effectiveness.