Army & Air Force Exchange Service Named a Military Friendly® Employer
For the fifth consecutive year, the Exchange has been named a Military Friendly® Employer by Victory Media, publisher of G.I. Jobs and Military Spouse magazines.
Directorates/Regions
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These Associates were CAUGHT . . . Doing the Right Thing
These associates are truly carrying out the Exchange core value, “The courage to use good judgment,” by ensuring they perform their jobs safely, thus saving the Exchange hundreds of thousands of dollars in lost work…
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Government Directive – Managing Electronic Mail Records (Email)
New federal regulations guide how all federal employees (including Exchange associates) retain their email. Exchange senior executives and/or policymakers’ emails will be retained indefinitely. The majority of Exchange associates will fall under a seven-year…
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MILITARY STAR — the Best Deal for Customers
Learn the 6 big things to tell customers about the MILITARY STAR card.
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3 Tips for Exceptional Customer Service
In August 2016, the Exchange received 1,069 comments from customers through all channels. Complaints about associates make up the majority of our customer comments. The most common complaints: associates not acknowledging customers, displaying bad attitudes,…
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More, Healthier Options for On-The-Go Customers
Growing the Express means bringing more and healthier options for on-the-go customers. New store concepts, signing and graphics will change the look and feel of the Expresses and improve the customer experience. Focus is on…
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Eight Great Ways to Engage Shoppers During Product Demos
Going into Exchanges with his Air Force father, Ricky Cabral loved seeing products being demonstrated. Years later, his managers at Japan’s Yokota AB now say the Exchange hardlines supervisor elevated product demonstration to an art…
