Store Operations
“The Exchange truly understands the military lifestyle and supports spouses like me every step of the way,” the Military Clothing store manager says.
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During fiscal 2024, Exchange shoppers donated more than $1.6 million to Army Emergency Relief (AER). AER Chief Executive Officer Michael A. “Tony” Grinston showed his appreciation by recognizing several associates during recent Exchange visits.
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During 2024, contributions to Army Emergency Relief, the Air Force Assistance Fund and the Navy-Marine Corps Relief Society increased 7.1% from 2023.
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First-, second- and third-place winners were chosen for achieving the highest attachment rates. One store achieved a 21.64% attach rate.
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The awards are presented to the Exchange and the main stores in four categories with the highest reduction in recordable accidents compared with the previous year.
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The awards went to Exchanges who excel at serving those who serve and providing tastes of home.
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Winners are selected based on criteria including earnings, MILITARY STAR® usage, gross margin return on investment and inventory variance.
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One Exchange in each size category (mega, large, medium and small) received the award, which goes to the top Exchanges worldwide.
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When a customer contacted the Little Rock AFB Military Clothing store to ask about acquiring an Air Force uniform for his father’s funeral, Store Manager Lari Sasser and seamstress Tenisha Fife treated him with compassion, as they would any customer in his situation. They didn’t know he was Exchange Vice President of Loss Prevention & Safety Tommie Caudle. Senior leaders honored them for their actions..
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