Store Operations

Scan and Go: Self-Checkout Launches at Six Exchanges

By Marisa Conner / April 20, 2022 /

The Exchange plans to roll out an additional 300 self-checkout lanes to more than 80 main stores and Expresses by year’s end. The project, a 2022 value lever, will enhance the shopper experience by reducing time spent queuing and providing more options that match the outside-the-gates experience

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MILITARY STAR Pays Off More than $38,000 in Holiday Bills in Annual Sweepstakes

By Marisa Conner / April 12, 2022 /

MILITARY STAR’s eighth annual Your Holiday Bill Is on Us sweepstakes paid off holiday bills for five grand-prize winners.

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Badges of Honor Celebrate Military Connections, Create Bonds With Shoppers

By Robert Philpot / April 7, 2022 /

Whether they’re Veterans, military spouses or the parent or child of someone in the military, Exchange associates can wear their military connections proudly under the Badges of Honor program.

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More Than $51,000 in Layaways Paid in Full for 185 Exchange Shoppers in the Carolinas

By Robert Philpot / December 28, 2021 /

The total encompassed all 185 active layaways at Exchanges in North and South Carolina.

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Making Spirits Bright: Nearly $109,000 in Exchange Layaways Paid in Full for 374 Military Shoppers

By Robert Philpot / December 17, 2021 /

Exchange shoppers in the Pacific were treated to an early holiday surprise when they learned their layaways had been paid in full.

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Severe Weather Causes Damage, Power Failures at Exchanges in Three States

By Robert Philpot / December 17, 2021 /

Exchanges in Kansas, Colorado and Nebraska suffered damage, power failures and unscheduled closures Wednesday during a severe weather outbreak that affected much of the Central U.S.

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Stores Giving Theatro Rave Reviews as a Communication Tool

By Robert Philpot / December 16, 2021 /

The device, a headset that comes with a small rectangular box that associates can attach to their belt or another part of their clothing, helps provide instant assistance at the push of a button.

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MILITARY STAR Card Saves Military Community Nearly $30M in 2020

By Marisa Conner / July 27, 2021 /

Reaching for the MILITARY STAR® card at a military exchange store or commissary is strengthening benefits for all who serve and have served.

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BE FIT Ambassador Roy Montez Helps Fort Leonard Wood Shoppers Jump-Start Healthy Lifestyles

By Robert Philpot / July 1, 2021 /

Exchange BE FIT Marketing Manager and Brand Ambassador Roy Montez brought his virtual efforts to help military shoppers lead a BE FIT lifestyle into the real world June 26 at the Fort Leonard Wood Exchange.

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New Dashboard, Training Give Associates Tools for Improved Customer Service

By Chris Ward / June 22, 2021 /

With shoppers flocking back to Exchange stores worldwide, the organization is intensifying efforts to ensure the military community receives the best customer service. A new customer relations dashboard, which launched this year, shows the impact negative comments have on sales at each Exchange location. Store managers can view a breakdown of customer comments by region,…

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