ICYMI: The Week That Was in the Exchange Post
In case you missed it, here’s a look at this week’s coverage.
IG
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IG Initiative Leads to More Frequent Inspections at Exchange Firearms Counters
The Office of the Inspector General’s review and analysis of firearms-inspection reports conducted by outside agencies uncovered opportunities to improve inspections of the Exchange’s firearm counters. It also revealed that all firearms counters generally operate…
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IG Report Highlights Exchange’s Resiliency During COVID-19 Pandemic
The report was compiled after collecting information from Disaster Support Group (DSG) meetings, the COVID-19 portal, surveys and panel discussions with directorate leaders.
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IG Will Inspect Program Used to Account for Associates During Disasters
Managers, supervisors and associates, regardless of where they work at the Exchange, must review and update key information on Employee Self-Service.
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Tell Us About Morale at HQ or Your Store . . . We Want to Hear
Although completing the survey isn’t mandatory, it offers a way to be heard and have the IG bring concerns, suggestions or good news stories to top Exchange managers.
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Inspector General: We’re Here to Help . . . Don’t Run the Other Way
The IG office helps make the Exchange a better place to work and improve the Soldiers, Airmen and families’ quality of lives through goods and services.
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How Do We Get to Root Causes of Customer Complaints?
Handling complaints quickly and fully is a great opportunity to enhance relationships with customers and build loyalty, too.
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LEX Course Debuts on Fraud, Waste and Abuse
Don’t be afraid to report fraud, waste and abuse
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6 Big Things the Inspector General Found Out about the Exchange
Read about what is going good, what needs changing.
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An Ounce of Prevention: Celebrating a Unique Anniversary
Forty years ago, President Carter created inspector general offices in the federal government, including the one at the Exchange.