Cost of Living Adjustment Announced
The 2017 COLA increase is .3%, effective with Dec. 1, 2015, pension payments. Retirees with an annuity start date of Dec. 1, 2015, or before will receive the entire .3% increase. The remainder will receive a…
News
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After Serving the Country in Three Wars, Panzer Associate Happy to Serve the Military Community
After retiring from the service and as an ROTC instructor, Goldman looked to work at the Exchange not only as a way to stay busy, but to continue serving the military community.
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Exchange Ensures Dignity, Honor and Respect for Fallen Service Members
The Exchange provides a service that is by and large unseen by the public, but is extremely important: providing uniform items for fallen service members. The Air Force Mortuary Affairs Operations at the Charles C.…
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3 Tips for Exceptional Customer Service
In August 2016, the Exchange received 1,069 comments from customers through all channels. Complaints about associates make up the majority of our customer comments. The most common complaints: associates not acknowledging customers, displaying bad attitudes,…
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More, Healthier Options for On-The-Go Customers
Growing the Express means bringing more and healthier options for on-the-go customers. New store concepts, signing and graphics will change the look and feel of the Expresses and improve the customer experience. Focus is on…
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Customer Shoutouts: These Associates Rock!
Anja Diana Overseas Region/Grafenwoehr, Germany I was in the Express two weeks ago and want to acknowledge Anja, who was at the front by herself. The store was packed, but instead of worrying about herself…
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Enroll in Flexible Spending Accounts for 2017
During open enrollment, Nov. 7 – Dec. 2, you can set aside up to $2,550 pre-tax each year in a healthcare flexible spending account to get reimbursed for eligible medical, dental and vision expenses that…
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Don’t Miss Out, Open Enrollment Starts Nov 7
Open enrollment starts Nov. 7 and lasts through Dec. 2. During this period, you can make benefit choices and changes for 2017. New website Plus, there’s more online. Visit the new DoD NAF at nafhealthplans.com…
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Proudly Serving the Military Community
Joe, Nancy and Ereneo Copada Joe Copada, his wife, Nancy and father, Ereneo, exemplify the Exchange phrase “family serving family.” The Copadas have served America’s troops and their families for more than 90 years combined.…
