2018 Strategic Priorities-A Plan for Continued Success
In the months leading up to the beginning of fiscal 2018, our leadership team focused on priorities to generate maximum value for the Warfighters and families we are honored to serve.
Senior Leadership Editorials
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At West Point, Shull Shares His Legacy of Service
At the invitation of the West Point Center for Oral History, Exchange Director/CEO Tom Shull shared his story of service and support to those who are serving and who have served.
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With 2017 Goals and Strategic Priorities Complete, Exchange Looks Forward to an Even Better 2018
It is truly an honor to be part of this incredible Exchange team as we start a new year. We are leaving behind an extraordinary 2017, which began with the Exchange gaining approval to pursue…
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Reflecting on Past Successes and New Opportunities
January is always a great time to reflect on the successes and challenges of the past 12 months as goals and expectations are set for the coming year. Simply put, January is a clean slate…
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At Camp Humphreys, a Holiday Miracle Only the Exchange Could Offer
Many of you are familiar with the classic holiday film “Miracle on 34th Street,” which centers on a Macy’s Santa Claus claiming to be the real St. Nicholas and a young girl who learns to…
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For Veterans, Their Online Shopping Benefit is Finally Here!
In a matter of days, the Army & Air Force Exchange Service, along with our sister exchanges, will give our Nation’s Veterans the homecoming their distinguished service deserves. This Veterans Day, the lifetime online military…
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Taking the Lead to Serve Those Who Serve
Not only are you a leader for your customers, but you are leaders to your fellow associates as well.
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Veterans Online Shopping Benefit, E-Commerce Capabilities Drive Transformation in Logistics
For the Exchange’s Logistics Directorate, leaning forward has meant transforming the way our CONUS distribution centers in Virginia, Texas and California operate as they become online fulfillment centers.
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Now Open—The New ShopMyExchange.com
As brick-and-mortar retailers invest heavily in strengthening online offerings and e-commerce powerhouses acquire competitors to leverage physical stores, we are witnessing a seismic shift in retail. Fortunately, we saw this coming and began focusing resources,…
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Four Core Competencies for Effective Leaders
During the past several Exchange Post articles, and more recently in my monthly “Taking Care of People is Good for Business” messages, you may have noticed a focus on the need for us to further…