Senior Leadership Editorials

Director/CEO Update: Winning Strategies Continue to Create Impressive Results

By Tom Shull / December 11, 2024 /

As we near the close of FY 2024, your incredible work to advance our strategic priorities continues to increase the Exchange’s momentum.

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Team Exchange’s Hard Work Pays Off in a Successful Black Friday Weekend

By Tom Shull / December 9, 2024 /

Team, Months of hard work across the Exchange paid off as Black Friday weekend sales were up more than 2% vs. 2023. The Merchandising, eComm, Logistics and Store Operations teams, working closely with all five regions, spend months preparing for this annual event, which is executed by store teammates worldwide who are passionate about serving…

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Head shot of Exchange Director/CEO with text.

This Holiday Season, Share the Exchange Story of Serving Those Who Serve and Have Served

By Tom Shull / December 3, 2024 /

As you spend time with loved ones this season, please keep in mind that holiday gatherings create special opportunities to share our amazing story of serving those who serve and have served.

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Head shot of Exchange Director/CEO Tom Shull with American Logistics Association logo.

Exchange Delivers $1.6B in Annual Value, Shull Tells ALA

By Julie Mitchell / October 17, 2024 /

As it approaches 130 years of service, the Army & Air Force Exchange Service remains steadfast and focused on mission support for the military community, Director/CEO Tom Shull told military resale leaders and vendor partners at the American Logistics Association’s annual convention.

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Director/CEO Update: Winning Strategies Strengthening Hard-Earned Exchange Benefit

By Tom Shull / September 16, 2024 /

Your amazing work to advance our strategic priorities is creating incredible momentum as we head into the final stretch of 2024. Team Exchange’s commitment to outstanding execution is fueling impressive results.

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Exchange Director/CEO Tom Shull and Bass Pro Shops founder and noted conservationist Johnny Morris display the agreement to bring Bass Pro Shops to the Exchange

A Big Catch: Bass Pro Shops Collaboration Launching Soon

By Tom Shull / September 4, 2024 /

The collaboration is part of the Exchange’s priority to bring the best national brands to America’s heroes tax-free.

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Head shot of LTG Arthur J. Gregg.

In Memoriam: LTG Arthur J. Gregg, 1928-2024

By Tom Shull / August 28, 2024 /

LTG Gregg, who passed away Aug. 22, held the distinction of being the only living person in modern Army history to have an installation named after him. He is also part of Exchange history.

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New Password Reset System Helps Keep Users—and the Exchange—Safe

By Chad Lucas / August 22, 2024 /

IT is partnering with a new service management company called Okta for a more secure password-reset process.

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COO.EVP Discusses Her Career and What’s Next for the Exchange

By Robert Philpot / August 12, 2024 /

“I want to leave a legacy of trust, compassion and inclusion,” said Randolph, who was named COO in March. “I want to use this platform to foster a positive work environment that promotes engagement, partnership and collaboration.”

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Take the Associate Engagement and Job Satisfaction Survey

By Tom Shull / July 17, 2024 /

This year’s survey, which will be available through July 31, will feature more actionable and measurable questions aimed at benchmarking associate satisfaction and engagement within the Exchange.

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