Senior Leadership Editorials

Words From the Director/CEO: A Midyear Update on Strategic Priorities for 2023

By Tom Shull / September 8, 2023 /

With the second half of FY 2023 in full swing, the Exchange remains strong, supporting the mission through critical strategic value levers to protect and preserve the hard-earned benefit we are honored to provide service members and their families.

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From the MSM/GM Conference: Parting Remarks from the Director/CEO and COO

By Robert Philpot / April 7, 2023 /

Director/CEO Tom Shull and Executive Vice President/COO Jason Rosenberg each delivered uplifiting, grateful messages at the conclusion of the first MSM/GM Conference in four years.

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Director/CEO Tom Shull Opens MSM/GM Conference With Message About Exchange Strength

By Robert Philpot / April 3, 2023 /

The theme of the first MSM/GM Conference since 2019 is “Exchange Strong,” words that Director/CEO Tom Shull underscored in opening remarks about the strength of the Exchange, and about plans to build on that strength.

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Words From the Director/CEO: Honoring Heroes on Vietnam War Veterans Day

By Tom Shull / March 27, 2023 /

“It is a privilege for Team Exchange to do its part, in partnership with The United States of America Vietnam War Commemoration, to celebrate the distinguished service of our Nation’s Vietnam Veterans.”

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‘Allyship … is a path for everyone to contribute to diversity and inclusion’

By Robert Philpot / February 23, 2023 /

During a family dinner about five years ago, Jason Rosenberg’s older daughter told her family that her middle school was starting an after-school pride club the next day and that she’d be attending the first meeting. “I was a little taken off-guard by that big news,” Rosenberg, Exchange Chief Operating Officer and Diversity Council Chair,…

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ICYMI: Mr. Shull’s FY22 Wrap-Up Column

By The Exchange Post / February 14, 2023 /

ICYMI, Exchange Director/CEO Tom Shull looks back at another year of innovation and resilience.

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Words From the Director/CEO: A Job Well Done in 2022

By Tom Shull / February 6, 2023 /

Congratulations on another successful year! Here is some of what Team Exchange accomplished in FY22.

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‘Quality-of-Life Support Begins with All of You,’ Shull tells ALA

By Julie Mitchell / October 13, 2022 /

Exchange Director/CEO Tom Shull was among military resale leaders addressing the attendees on Oct. 13 at ALA’s first in-person national convention since the COVID-19 pandemic.

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Words from the Director/CEO: Associate Feedback Wanted

By Tom Shull / October 11, 2022 /

The annual Associate Engagement and Job Satisfaction (AEJS) survey will be available Oct. 11 through Oct. 19. Please take time to share your feedback.

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ICYMI: Mr. Shull’s Midyear Update

By Robert Philpot / September 21, 2022 /

In the spring, the Exchange set aggressive goals to further strengthen support for military communities worldwide. Team Exchange has been exceeding expectations with these low-risk, high-value goals, which include using technology to improve customer experience at stores and restaurants, opening more quick-serve program restaurants, increasing DoorDash delivery, intensifying healthcare services, expanding the ShopMyExchange.com assortment and…

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