Saluting Our Customer Contact Center Teams
During Customer Service Week, Oct. 6-10, we are privileged to honor our more than 200 contact center teammates who consistently go above and beyond to serve those who serve.
Senior Leadership Editorials
-
If the Government Shuts Down, the Exchange Will Stay Open
Associates will not see any interruption in payroll.
-
Words From the Director/CEO: For Exchange Truck Drivers, Life is a Highway—and More
It’s National Truck Driver Appreciation week, our opportunity to salute the Exchange’s road warriors who fuel our “We Go Where You Go” mission.
-
Words From the Director/CEO: Force Multipliers Are Going Strong For Mission Success
As we head into the last half of fiscal 2025, your steadfast dedication to advancing the Exchange’s strategic priorities continues to play a significant role in strengthening our military community.
-
Celebrating 130 Years of Serving the Military Community
From the American frontier to Iraq and Afghanistan, from South Korea to the Balkans in Eastern Europe, the Exchange has lived up to its “We Go Where You Go” motto for 13 decades.
-
Eric Boen Speaks About His Career Path, Foundations of Leadership
“Your career is in your own hands,” Boen, senior vice president, supply chain strategy, told an audience of about 175 during a \ LINK (Leaders Inspiring Networks and Knowledge) lunch and learn.
-
COO/EVP Marla Randolph Kicks Off LINK Series With ‘Why I Lead’
“It’s not about the title—it’s about actions, character and impact,” Randolph said during the inaugural LINK presentation. “A leader helps people do more, become more and achieve more.”
-
Words From the Director/CEO: Force Multipliers for Mission Success in 2025
The Exchange’s 2025 priorities are fully focused on maintaining the family, sustaining the family and investing in the family—being there with service members and their families, and making sure that they have the support required…
-
Words From the Director/CEO: Honoring Heroes on Vietnam War Veterans Day
Team Exchange, April 30 will mark the 50th anniversary of the fall of Saigon, which effectively ended the Vietnam War. Four American Exchange executives and about 35 Vietnamese associates and their families were among those…
-
Words From the Director/CEO: How Your Dedication Strengthened the Benefit in 2024
The Exchange is thriving, and credit is due to your never-ending commitment to serve our Nation’s Soldiers, Airmen, Guardians and the military community.
