SVP Discusses IT’s Human Aspect and the Challenges Ahead
“Everything we do in this organization is enabled and executed through technology,” Lucas says. “IT is a really exciting part of the organization to be a part of.”
Senior Leadership Editorials
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From Director/CEO Tom Shull: Exchange is Strong During Holiday Season Despite Challenges
The entire Exchange team has worked together to ensure the Black Friday weekend was a success, overcoming obstacles such as industry-wide supply chain challenges and the continuing pandemic.
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COO Leadership Update: Working Through Adversity
Outstanding leaders step up, especially during tough times, and some common traits and styles allow them and their teams to achieve success. Here are seven leadership traits key to helping lead through adversity and keep…
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Exchange is ‘Performing Extremely Well,’ Shull tells ALA
At the 74th annual American Logistics Association annual conference, Army & Air Force Exchange Service Director/CEO Tom Shull shared an update on the Department of Defense largest retailer’s performance during the COVID-19 pandemic and its…
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Dr. Patrick Oldenburgh Discusses HR’s Role, the Value of Deployment and More
“HR is the primary driver in defining the associate experience from the very beginning to the very end.”
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Karen Cardin Shares Stories About her Exchange Career and the Challenges Ahead
Karen Cardin says she feels that working at the Exchange is what she was meant to do. “I was born into this AAFES/Military community.”
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COO Leadership Update: How and Why to Network
In the business world, “networking” is a buzzword that gets a lot of attention. Putting in time to build a professional network is an important skill, no matter your role in the organization. Why? Because…
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From Director/CEO Tom Shull: 2021 Strategic Priorities—Driving For Success to Preserve the Benefit
After an unprecedented 2020, Team Exchange is focused on preserving the hard-earned benefit for all who wear the uniform—past, present and future. Six strategic priorities will increase the organization’s relevancy as the Exchange continues to…
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One Year into the COVID-19 Pandemic: Heroes Serving Heroes Remains ‘Mission Critical’
One year ago, the COVID-19 pandemic changed our world. All of us have been affected. We have mourned the loss of friends and family as we have made changes to protect those we love. At…
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Words from Director/CEO Tom Shull: Preserving the Benefit through the Pandemic—A Job Well Done in 2020
Congratulations on the many successes of 2020! Despite the incredible challenges throughout the COVID-19 pandemic, Team Exchange has much to celebrate as you steadfastly brought mission-essential benefits to Soldiers, Airmen, Retirees, Veterans and military families.…