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Customer shoutouts - February 2021

February’s Customer Shoutouts: These Associates Rock!

By Robert Philpot / February 10, 2021 /

These associates went above and beyond in serving the best customers in the world!

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Christine Bigot receives Hero Award

COVID-19 Heroes: Rose Barracks Inventory Control Associate Has a Servant’s Heart

By Lisa Ferguson / February 10, 2021 /

Christine has voluntarily taken on additional duties at the Express since the pandemic began.

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Exchange Bringing Chiropractic, Dental and More Wellness Services to Military Community in 2021

By Marisa Conner / February 9, 2021 /

The Exchange plans to open its first chiropractic offices in 2021, providing new and convenient healthcare services to the military community. 

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Purr-fect Pizzas Courtesy of Camp Foster Associate Draw Kudos, Go Viral

By Lisa Ferguson / February 8, 2021 /

Jeffrey Bonnette is always up for a challenge. Case in point: In November, Anthony’s Pizza at the Camp Foster Exchange in Okinawa, Japan, received an unusual online order from a customer requesting four pepperoni pies with crusts shaped and toppings arranged to each resemble a cat. The pizzas were to be served during a birthday…

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125 Years of Family Serving Family – Audry McGhee, HQ

By Loyd Brumfield / February 8, 2021 /

One in a series honoring the Exchange’s 125 years of family serving family. The Exchange created an indelible impression on Audry McGhee as a child – an impression that has stuck ever since. “Growing up we used to visit the Exchange and the one thing that I remember is the smiling faces of the associates…

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ICYMI: The Week that was in the Exchange Post

By Loyd Brumfield / February 5, 2021 /

This past week in the Exchange Post, the Exchange celebrated Director/CEO Tom Shull being named a 2021 Distinguished Graduate Award recipient by the West Point Association of Graduates; associates learned about paying back deferred payroll taxes; and readers met team members in Europe who have served school meals for a combined 1,039 years. In case…

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Repayment of Deferred Payroll Taxes Starts Feb. 19

By Robert Philpot / February 4, 2021 /

Exchange associates whose payroll taxes were deferred in 2020 now have more time to pay back the taxes—as well as the flexibility to set the duration of their repayments. Enacted via executive order in August, the deferral of Social Security payroll tax applied to about 24,000 Exchange associates making $4,000 or less per pay period…

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FAQ for Associates—Repayment of Deferred Payroll Taxes

By Robert Philpot / February 4, 2021 /

Q1. Can associates select the amount deducted from their biweekly paycheck? A1. Yes. The amount deducted from each check will be determined by each individual’s total repayment requirement and their selected repayment duration (one to 21 pay periods). Associates have until March 8 to select their repayment duration (one to 21 pay periods between PPE…

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Exchange Director/CEO Tom Shull Earns 2021 Distinguished Graduate Award from West Point Association of Graduates

By Julie Mitchell / February 3, 2021 /

Exchange Director/CEO Tom Shull is a Soldier for Life with a lasting legacy of dedication to service members, Veterans and their families.

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Feeding the Future: Europe’s KMC School Meal Program Team Boasts More Than 1,000 Years of Service

By Sgt. 1st Class Taresha Hill / February 2, 2021 /

Since 1955, the Army & Air Force Exchange Service has been feeding Warfighters’ children and the 80 employees from Europe’s Kaiserslautern Military Community Center school meal program have been serving the meals for an astounding combined 1,039 years. “We have the most dedicated and loyal employees,” said Sonja Gates, the school meal program manager for…

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