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Small Pennsylvania Express Produces Big MILITARY STAR Numbers—Thanks to One Associate

By Marisa Conner / March 13, 2024 /

Despite the Moon Express’ small size, seemingly every customer walks out a new MILITARY STAR® cardmember, thanks to the Moon Express’ secret weapon: customer experience associate Laurie Pollard.

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OPERATION: Call Out—Western Region

By Marla Randolph / March 12, 2024 /

Western Region recognizes Arqui Trenado, Lilibeth Torres and Olaf P. Krupa for their outstanding hard work and unwavering dedication to our customers. 

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OPERATION: Call Out—Central Region

By Marla Randolph / March 12, 2024 /

These Central Region associates understand the meaning Family Serving Family and Serving the Best Customers in the World. They go above and beyond to ensure that the Exchange is providing service and a taste of home no matter where they serve. Thank you, Amber Schroeder, Kimberly Schafer and Doris Benavides.

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OPERATION: Call Out—Eastern Region

By Marla Randolph / March 12, 2024 /

Eastern Region proudly recognizes Danielle Fenwick, Heather Snyder and Regenia Bankston for their contributions to and support of the Exchange mission. The focus on customer service is a priority, and it shows in the results! Thanks for all you do!

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OPERATION: Call Out—Pacific Region

By Marla Randolph / March 12, 2024 /

Dong Quizon Jr., Victoria R. Echevarria, and Chong, Kun-U represent the “Best of the Best” from the Pacific Region. Our teams continue to provide amazing customer experiences for our service members and retirees, as well as their families within our communities. We could not be prouder of what they do daily. Their actions reflect great credit upon themselves and the Pacific Region. Pacific Pride!

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OPERATION: Call Out—Europe Region

By Marla Randolph / March 12, 2024 /

The hard work and dedication to our service members provided by Nicola Boscari, Ernest Usher and Anja Heberle are outstanding. Their efforts to continuously find new ways to provide that extra customer care are appreciated, and we are proud to have them on the Europe team!

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ICYMI: The Week That Was in the Exchange Post

By Robert Philpot / March 8, 2024 /

In case you missed it, here’s a look at this week’s coverage.

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#FlashbackFriday: 79 Years Ago: After the Battle of Manila Ends, an Exchange Quickly Opens in the Philippines

By Robert Philpot / March 8, 2024 /

On March 11, 1945, the Luzon Base Section Main Exchange opened in Manila. It was the beginning of what became the Philippine Exchange system.

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Marines Praise Exchange Operations, Cooperative Spirit at Robertson Barracks in Australia

By Robert Philpot / March 7, 2024 /

One of the most remote and unusual Exchanges is at Camp Robertson Barracks, on the northern coast of Australia, where the Exchange has had a presence since World War II. In 2016, the Exchange began a joint venture with the Marine Corps Exchange. Marines provide the staff, and the Exchange provides the merchandise. In late…

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Battle Creek Air National Guard Welcomes Full-Size Unattended Retail Unit

By Keiana Holleman / March 7, 2024 /

The unit is larger than a typical unattended retail market and has aisles of products and space for shoppers to commune and enjoy their food on the go.

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