OPERATION: Call Out—Pacific Region

Jasper Laput, Esmeralda Kadel and Tsuchihashi, Kazuko represent the “Best of the Best” from the Pacific Region. Our teams continue to provide amazing customer experiences for our service members and retirees and their families within our communities. We could not be prouder of what they do daily. Their actions reflect great credit upon themselves and the Pacific Region. Pacific Pride!

Jasper Laput
Warehouse Worker
Hickam Air Force Base

Jasper has been part of our family at Hickam Main Store for almost five years.  Currently he is a warehouse worker. His commitment to ensuring accountability in the stockroom has earned him the title of “Misrouted King.”  He created a spreadsheet to make it easy to track misrouted picks and missing merchandise, allowing us to report $26,402 in misrouted merchandise to more than 25 facilities in FY22.  Jasper is admired and respected by his peers, and his energetic personality shines through whenever he is assisting internal or external customers. He is the epitome of our core values and proudly represents the Exchange. We are extremely delighted to have him as part of our Hawaii ohana.

Esmeralda Kadel
Food Service Worker – Popeyes
Osan Air Base

Esmeralda has received numerous outstanding customer comments regarding her excellent customer service. She recently received this comment: “I can’t remember her name, but I think her coworker said it was ‘Kadel.’  She was the only one wearing an orange Popeyes shirt on 21 March 2023. Hands down she provided the best customer service I have experienced in my four years at Osan and my lifetime at other installations. Popeyes seemed to be understaffed that day, but Esmeralda made sure each customer was happy and had what they wanted. My husband and I were almost shocked by her kindness. I know what it’s like working in customer service—you can start to feel like a zombie. No, she was kind and friendly! Hopefully this will reach her.” Esmeralda epitomizes the Exchange core values daily and executes the four foundations of customer service flawlessly. Thank you, Esmeralda, for your hard work and dedication!

Tsuchihashi, Kazuko
Florist Manager
Misawa Air Base

Ms. Kazuko has been overseeing the Misawa Flower Shop since 2017. She greets every customer with a smile and listens to their needs to make suggestions accordingly. Her arrangements and seasonal store displays are fabulous. Ms. Kazuko’s commitment, determination and dedication help her engage with our customers to provide exceptional customer service. Thanks to her, our 2023 Valentine’s Day sales were up 22% over last year. Thank you, Kazuko, for being part of the Misawa Exchange team!