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Climate Assessment Surveys Give New Insights on Morale
A new survey developed by the Exchange’s Inspector General’s office seeks to get a picture of associate morale and effectiveness.
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Exchange Ready to Serve As Hurricane Irma Roars Ashore
The Exchange lost no time in preparation for Hurricane Irma. Even during continual support after Hurricane Harvey that roared through the Eastern Texas Coast, the Exchange was ready and well prepared for the next round…
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Exchange Supports Troops and Military Community Before, During and After Hurricane Harvey
As Hurricane Harvey lashed the Texas coast on August 25, dropping historic amounts of rain, the Exchange was on call, ready to support troops and the military community.
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Veterans Online Shopping Benefit Hits the Road
The first of the new Veterans online shopping benefit truck designs was recently unveiled at the Waco Distribution Center.
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Exchange Takes People’s Choice Award at Great American Trucking Show
For the second year in a row, the Exchange fleet has taken top awards at the Great American Trucking Show (GATS) in Dallas. The event allows the Exchange to show off our fleet while also…
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Understanding the Exchange’s Strategic Priorities
The project NextGen, as in “next generation,” is an important component of the Exchange’s 2017 strategic priority: Create a secure, digitally integrated infrastructure to support the Exchange’s corporate growth strategies. Read more about what NextGen…
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Small Customer Relations Team Creates Big Results
Key to providing exceptional experiences is to resolve customers’ needs or concerns at the earliest opportunity, hopefully at the point of sale or first contact. When an issue isn’t resolved at first contact, a small…
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Customer Shoutouts: These Associates Rock!
Terry Cherry and Christel Mayer Europe Region/Sembach Kaserne, Germany Just a quick note to comment two of your outstanding employees at the Sembach Express, Terry and Christel. I popped in there this morning for…
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Loss Prevention: CAUGHT . . . doing the right things
These associates were CAUGHT by loss prevention, but not for trying to shoplift or steal money out of the cash register. They were caught doing the right things: helping the Exchange cut job-related injuries that…
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Veteran Managers Named SVPs
Anna Iosefo has been promoted to senior vice president of the Central Region, while Mike Smietana has been named senior vice president of real estate, Director/CEO Tom Shull announced. In their new roles, Iosefo and…