Despite the Moon Express’ small size, seemingly every customer walks out a new MILITARY STAR® cardmember, thanks to the Moon Express’ secret weapon: customer experience associate Laurie Pollard.
The winners of the yearlong contest will be announced at the Retail, Food and Services Managers Conference in March, but for now, check out the region winners for the final quarter of FY2023.
With momentum on our side, Team Exchange moved out to score big wins on critical strategic priorities to increase efficiencies and enhance the customer experience:
Despite personal losses and challenges, Blanca Rivera excelled as a MILITARY STAR card ambassador. Since the start of 2023 fiscal year, Rivera has secured more than 150 applicants, placing her in the top 10 for…
Here are the third-quarter results in the competition. But there’s another quarter to go, and anything could happen.
Whether your store is honoring those who have served or you’re participating in a parade, we want your Veterans Day photos for a special Flickr album.
As the holiday shopping season grows nearer, shoppers will typically purchase more big-ticket items and have larger basket totals overall, which makes it a great time for associates to remind shoppers about MILITARY STAR® Pay…
The Exchange’s contact center teams spend most of their time resolving issues for MILITARY STAR® and eComm customers. But during this week, they’ll have some fun in addition to their regular duties,
At the start of the fiscal year, MILITARY STAR® introduced a new way for Exchanges to compete for prizes—and bragging rights—with the MILITARY STAR Challenge Cup competition. Find out who the top Exchanges were for…
With the second half of FY 2023 in full swing, the Exchange remains strong, supporting the mission through critical strategic value levers to protect and preserve the hard-earned benefit we are honored to provide service…
