As the holiday shopping season grows nearer, shoppers will typically purchase more big-ticket items and have larger basket totals overall, which makes it a great time for associates to remind shoppers about MILITARY STAR® Pay…
The Exchange’s contact center teams spend most of their time resolving issues for MILITARY STAR® and eComm customers. But during this week, they’ll have some fun in addition to their regular duties,
At the start of the fiscal year, MILITARY STAR® introduced a new way for Exchanges to compete for prizes—and bragging rights—with the MILITARY STAR Challenge Cup competition. Find out who the top Exchanges were for…
With the second half of FY 2023 in full swing, the Exchange remains strong, supporting the mission through critical strategic value levers to protect and preserve the hard-earned benefit we are honored to provide service…
After Super Typhoon Mawar hit Guam on May 24, the Exchange Credit Program (ECP) team sprang into action, assessing how it could help MILITARY STAR® cardmembers affected by the typhoon. Other directorates pitched in to…
At the start of the fiscal year, MILITARY STAR® introduced a new way for Exchanges to compete for prizes—and bragging rights—with the MILITARY STAR Challenge Cup competition. Now, the first-quarter results are in. Find out…
Exchange associates across directorates worked together to plan and execute the #MonthOfTheMilitaryChild celebration at PXs and BXs worldwide
The latest awards from the MSM/GM Conference celebrated store teams that generated the highest Exchange Protection Plan sales in 2022.
The theme of the first MSM/GM Conference since 2019 is “Exchange Strong,” words that Director/CEO Tom Shull underscored in opening remarks about the strength of the Exchange, and about plans to build on that strength.
Gloria Hutchinson, a customer experience associate at the Hale Koa Exchange in Honolulu, Hawaii, was recognized for her work in supporting and communicating the benefits of the MILITARY STAR card.
