The theme of the first MSM/GM Conference since 2019 is “Exchange Strong,” words that Director/CEO Tom Shull underscored in opening remarks about the strength of the Exchange, and about plans to build on that strength.
Gloria Hutchinson, a customer experience associate at the Hale Koa Exchange in Honolulu, Hawaii, was recognized for her work in supporting and communicating the benefits of the MILITARY STAR card.
The MILITARY STAR card Your Holiday Bill Is on Us sweepstakes paid off five grand-prize winners’ entire balances and delivered statement credits of $1,000 or $500 to 35 more winners, bringing the sweepstakes’ nine-year total…
Exchanges around the world have a chance to prove their MILITARY STAR® mettle with a new contest to determine the best of the best.
Congratulations on another successful year! Here is some of what Team Exchange accomplished in FY22.
“The Credit Program’s mission centers on our customers, and this shows that we produced something that they wanted.”
For the fifth year in a row, the sweepstakes gave away cash prizes to help members of the military community celebrate the holidays. And there were more winners this year.
This will be the first Customer Service Week since the Exchange’s contact center separated into two distinct teams—one falling under e-commerce and another under the Exchange Credit Program. So there will be two celebrations.
In the spring, the Exchange set aggressive goals to further strengthen support for military communities worldwide. Team Exchange has been exceeding expectations with these low-risk, high-value goals, which include using technology to improve customer experience…
Team, In the spring, we set aggressive goals to further strengthen the support we are honored to provide military communities around the world. As of August, our year-to-date earnings are $181 million, 73% above financial…