Store Operations
The Retail Food and Services Managers Conference started with a bang with the awarding of the Director/CEO Cup, the Exchange’s highest honor.
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Leading cheers of “Better Together,” the theme of the Exchange’s first Retail, Food and Services Managers’ Conference, Director/CEO Tom Shull kicked off the conference with a message emphasizing unity and strength.
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With momentum on our side, Team Exchange moved out to score big wins on critical strategic priorities to increase efficiencies and enhance the customer experience:
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Studying hard yielded great results for two sisters who took second and third place in the Exchange’s worldwide You Made the Grade sweepstakes—the first time in the program’s 23-year history siblings won in the same drawing.
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The Exchange is positioning the organization for the future by significantly integrating retail operations and merchandise functions to improve the customer experience and increase sales and earnings.
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A 12-year-old student at Patton Junior High School in Fort Leavenworth took home the first-place prize in the Exchange’s worldwide You Made the Grade sweepstakes. The program celebrates military students’ academic success and resilience in the classroom.
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Every year, especially since the peak of the COVID-19 pandemic in 2020, Black Friday has been a little different. And every year, the Exchange adapts and faces the challenges.
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The partnership allows Exchange shoppers on U.S. Marine Corps bases in the Pacific Region to donate to the relief agency at checkout.
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When command leadership at Pacific Region installations approached the Exchange about expanding its military relief partnership to include the Navy-Marine Corps Relief Society (NMCRS), teams from across the Exchange sat down to plan a course of action. It only took one meeting to make it happen.
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With the second half of FY 2023 in full swing, the Exchange remains strong, supporting the mission through critical strategic value levers to protect and preserve the hard-earned benefit we are honored to provide service members and their families.
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