COO/EVP Marla Randolph Kicks Off LINK Series With ‘Why I Lead’
“It’s not about the title—it’s about actions, character and impact,” Randolph said during the inaugural LINK presentation. “A leader helps people do more, become more and achieve more.”
EVP/COO
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COO/EVP Discusses Her Career and What’s Next for the Exchange
“I want to leave a legacy of trust, compassion and inclusion,” said Randolph, who was named COO in March. “I want to use this platform to foster a positive work environment that promotes engagement, partnership…
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From the MSM/GM Conference: Parting Remarks from the Director/CEO and COO
Director/CEO Tom Shull and Executive Vice President/COO Jason Rosenberg each delivered uplifiting, grateful messages at the conclusion of the first MSM/GM Conference in four years.
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COO Leadership Update: Working Through Adversity
Outstanding leaders step up, especially during tough times, and some common traits and styles allow them and their teams to achieve success. Here are seven leadership traits key to helping lead through adversity and keep…
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COO Leadership Update: How and Why to Network
In the business world, “networking” is a buzzword that gets a lot of attention. Putting in time to build a professional network is an important skill, no matter your role in the organization. Why? Because…
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COO Sees First-Hand How We Serve American Troops in the Balkans
“This is combat retail at its best.”
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COO Nelson Honors South Korea Associates for Typhoon Recovery Work
They were coined “for their unwavering dedication and outstanding support during the most challenging circumstances.”
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From the COO: What Makes the Exchange Stand Out from the Rest
The Exchange’s passionate associates exemplify our core value Family Serving Family, making the organization stand above the rest in the retail industry.
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Reflecting on Past Successes and New Opportunities
January is always a great time to reflect on the successes and challenges of the past 12 months as goals and expectations are set for the coming year. Simply put, January is a clean slate…
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Taking the Lead to Serve Those Who Serve
Not only are you a leader for your customers, but you are leaders to your fellow associates as well.