Senior Leadership Editorials
The eCommerce/customer experience team consists of the e-commerce store functions and the omni-channel marketing functions for the Exchange. It is paramount for customers to have the same seamless and frictionless experience no matter how they shop—brick and mortar, website or mobile.
Read More
The Army & Air Force Exchange Service, Coast Guard Exchange, Marine Corps Exchange and Navy Exchange are honored to finally recognize our Veterans’ time in uniform. Confirming Veterans’ eligibility to shop in advance of Nov. 11 is critical to efforts to properly welcome them back to their military family.
Read More
Customer service is a topic any worthwhile organization takes seriously. A company may have the best product selection at the best prices, but a poor customer experience can undermine all of that in one interaction.
Read More
At the Exchange, from associates at headquarters to sales associates in the field, “extreme ownership” should describe the posture we all take to ensure the rollout of the Veterans online shopping benefit is a success. The reasons failure is not an option are substantial.
Read More
Michael “Mickey” Bradford is the SVP of the new Omni Channel Directorate established January.The Exchange Post sat down with Bradford to learn more about the directorate and his plans for the future in this month’s executive profile.
Read More
As the launch of the Veterans online shopping benefit approaches Nov. 11, each Exchange associate plays a vital role in welcoming approximately up to 15.5 million Veterans back to their military family. Years of effort to recognize the service of all honorably discharged Veterans will finally pay off on Veterans Day, when shopmyexchange.com begins offering the first new benefit to Veterans since 1953.
Read More
In my last Exchange Post column, I talked about our legacies and the lasting impact we make on those around us. Building a legacy takes time and, fortunately, we have the tools to help not only develop your professional legacy but also grow personally.
Read More
2017 is shaping up to be a disruptive year for retail. Macy’s is closing 68 stores, Sears is working to sell its storied Craftsman brand to stave off bankruptcy, Neiman Marcus is showing –8% comp stores growth, and The Limited is shuttering all of its stores.
Read More
What are your top priorities as President/Chief Merchandising Officer? I am extremely excited about the future of the Exchange. On Jan. 11, the Department of Defense signed a letter announcing a policy change to allow all honorably discharged veterans to shop the Exchange online. Copies of the memorandum were sent to lawmakers on four House…
Read More
“We go where you go” is not just a motto, it’s something we truly believe in. I want to ensure that Airmen, Soldiers, Sailors, Marines and Coast Guard are aware of the Exchange’s mission. I plan to effectively communicate that mission worldwide.
Read More