Senior Leadership Editorials

Omni Channel SVP Mickey Bradford (center) and EVP/Chief Logistics Officer Karen Stack congratulate associate Michael Chastain at the grand opening of the Germersheim Distribution Center.

Omni Channel SVP Mickey Bradford on Delivering a Complete Customer Experience

By Robert Philpot / April 1, 2017 /

Michael “Mickey” Bradford is the SVP of the new Omni Channel Directorate established January.The Exchange Post sat down with Bradford to learn more about the directorate and his plans for the future in this month’s executive profile.

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Shull Congress

Veterans Online Shopping Benefit—Our Success Depends on You

By Tom Shull / March 1, 2017 /

As the launch of the Veterans online shopping benefit approaches Nov. 11, each Exchange associate plays a vital role in welcoming approximately up to 15.5 million Veterans back to their military family. Years of effort to recognize the service of all honorably discharged Veterans will finally pay off on Veterans Day, when shopmyexchange.com begins offering the first new benefit to Veterans since 1953.

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EVP/Chief Operating Officer Dave Nelson presents his coins to the Express’ Lawanda Adams at Fort Stewart, Ga.

Getting to the Core of Success

By Dave Nelson / March 1, 2017 /

In my last Exchange Post column, I talked about our legacies and the lasting impact we make on those around us. Building a legacy takes time and, fortunately, we have the tools to help not only develop your professional legacy but also grow personally.

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Director/CEO Tom Shull awards his coin to Store Manager Karen Anderson as he helps open the new MCS at the Pentagon.

Building a Better Benefit — Our Six Keys to Success

By Tom Shull / February 1, 2017 /

2017 is shaping up to be a disruptive year for retail. Macy’s is closing 68 stores, Sears is working to sell its storied Craftsman brand to stave off bankruptcy, Neiman Marcus is showing –8% comp stores growth, and The Limited is shuttering all of its stores.

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Ana Middleton

Exchange’s Future is Bright — President/CMO Ana Middleton

By Robert Philpot / February 1, 2017 /

What are your top priorities as President/Chief Merchandising Officer? I am extremely excited about the future of the Exchange. On Jan. 11, the Department of Defense signed a letter announcing a policy change to allow all honorably discharged veterans to shop the Exchange online. Copies of the memorandum were sent to lawmakers on four House…

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Chief Reyes

There’s a New Chief In Town – Meet Chief Master Sgt. Luis Reyes

By Robert Philpot / February 1, 2017 /

“We go where you go” is not just a motto, it’s something we truly believe in. I want to ensure that Airmen, Soldiers, Sailors, Marines and Coast Guard are aware of the Exchange’s mission. I plan to effectively communicate that mission worldwide.

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Timeless Lessons for a New Year

By Tom Shull / January 1, 2017 /

Each new year offers an opportunity to reflect on where we have been, where we are going, and perhaps those who inspired us. To start 2017, please allow me to share some memories of someone who shaped my approach to work, people and life—my grandmother Marguerite “Daisy” Counter.

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Vice President Enterprise Planning Paul Jen greets associates while traveling with Director/CEO Tom Shull in the Pacific Region.

Creating Value, Changing the Game — Paul Jen, VP Enterprise Planning

By Robert Philpot / January 1, 2017 /

My work is definitely not directly impactful like those of store operations or the merchandise directorate. But longer term, programs like VOSB, or the avoidance of pitfalls, for example, might mean that the future is altered in some way compared to status quo.

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Bradford, Cardin Named to Top Senior Positions

By Robert Philpot / January 1, 2017 /

Two seasoned managers at HQ in Dallas have been promoted to senior positions over departments critical to the Exchange’s online and overall financial success.

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Korea DMZ visit - Director/CEO Tom Shull

Reflections on 2016 and a Look Toward 2017

By Tom Shull / December 1, 2016 /

Happy holidays! This month, we are privileged to celebrate this special time of year with our family, at home and at the Exchange. This is a time to reflect on the year that was and look forward to the new one ahead.

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