Operation: Call Out logo and art (associates at work).

Eastern Region would like to recognize Deborah Southall, Javier Martinez and Merrill R. Ross for their drive, commitment and passion for flawlessly executing the Exchange mission on a daily basis! Thanks for all you do!

Deborah Southall head shot

Deborah Southall
Barber
Eglin Exchange

Deborah Southall has delivered 40 years of outstanding service and dedication as a barber with the Eglin Exchange. Since beginning her career on December 26, 1985, Deborah has not only mastered her craft but also become a trusted professional who has positively affected countless service members and their families. Her unwavering commitment, skill and exceptional customer service reflect the highest standards of the Exchange. Thank you, Deborah, for four decades of excellence and for your invaluable contribution to the Exchange community. Congratulations on this milestone!

Javier Martinez
Concept Manager, Taco Bell
Fort Buchanan Exchange

Mr. Javier has held various positions and brand certifications during his 20-year career at the Fort Buchanan Exchange food court and is an essential member of this Exchange. Year-to-date sales exceed 5.5%, with gross profit before markdown consistently at the high end of 76.5%. YTD direct operating profit stands at 20%, and 23% above last year. Product cost is well-managed at 36%, and average productivity is an impressive 13,900. Thanks to Javier’s assertiveness and dedication to his role, our Taco Bell ranks No. 1 in productivity. His outstanding leadership has resulted in three excellent assessment scores of 100%. We are extremely proud to have him on the Buchanan food court team!

Merrill R. Ross
Robins New Express
Robins Exchange

Merrill demonstrates a strong commitment to supporting the team and providing quality service to customers. Through consistent communication and collaboration, Merrill helps maintain effective working relationships with vendors that support daily ordering and operational needs. He works well with vendors, customers and teammates while remaining flexible and dependable. Merrill’s positive attitude and friendly demeanor contribute to a welcoming environment for customers and co-workers. We appreciate his contributions and are pleased to have him as part of the Robins Express team. His dedication to protecting the Exchange dollar has led to exceptional year-end inventory results for the past several years.

 

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