Hisako Akasaka, Chong-hun Kim and Yan Wen represent the “Best of the Best” from the Pacific Region. Our teams continue to provide amazing customer experiences for our service members, retirees and their families. We could not be prouder of what they do daily. Their actions reflect great credit upon themselves and the Pacific Region. Pacific Pride!
Hisako Akasaka
Softlines Department Manager, Main Store
Misawa Exchange
Hisako-san demonstrates exceptional responsibility and consistently ensures that every store event is prepared for perfection. Her attention to detail and strong leadership create a smooth and successful experience for both the team and customers. She also led her team to Center Pad winning twice in FY2025, a direct reflection of her ability to mentor staff and hold the team to the highest operational standards. She anticipates potential challenges before they arise, creating robust contingency plans that allow the team to remain calm and customer-focused under pressure Her dedication and positive influence make a meaningful impact on everyone she works with, raising the bar for performance across the entire department. Thank you, Hisako, for your outstanding leadership!
Chong-hun Kim
Food Service Worker, Burger King
Kunsan Exchange
Mr. Kim, Chong-hun consistently demonstrates strong ownership, accountability and commitment to operational excellence. Through exceptional guest service, product knowledge and effective upselling, he has made a direct impact on business performance. Burger King achieved sales 13% vs AFP; market share penetration 45% vs. last year-end; and average ticket 4.8% vs. last year-end. In addition to delivering results, he maintains a positive attitude, supports teammates and leads by example during daily operations, contributing to team morale and overall success.
Yan Wen
Senior Manager International Operations, Panda Express
Yokota/Fuji Exchange
Yan demonstrated exceptional leadership and dedication while guiding a brand-new team through two milestone events using Panda Express’ very first international opening team composed of management across the Pacific, when the team is usually sent from CONUS. During Yokota’s 50th Anniversary Friendship Festival, Yan led the team to generate $46.7K in sales over the two-day event while maintaining outstanding customer service and operational excellence. She continued that momentum during the grand opening of the Exchange’s first stand-alone Panda Express with a drive-through, where the team completed nearly 1,500 transactions and achieved $33.7K in first-day sales. This accomplishment established a new Panda Express record for international and military installation grand openings. Yan’s inspiring leadership, commitment to excellence and ability to build a high-performing team exemplify the Exchange mission and core values.
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